Refund Policy

We strongly hope you will not need to refer to this policy, however we are well aware that life can be unpredictable, and hope all of our customers have a pleasurable experience with Wainui Botanics.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wainuibotanics.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received your request for a return/refund, and let you know if this has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.